Privacy Policy

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on our website, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect and have collected your personal information in the past 12 months from a variety of sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our website and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

Basic contact information, including your name, address, phone number, email.

Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.

Account information, including your username, password, security questions.

Purchase information, including items you view, place in your shopping cart, or add to your wish list.

Customer support information, including information you choose to include in your communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide us with certain personal information directly. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.

Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your order and provide you with the products or services you requested in order to perform our contract with you.

When you visit our website, open or click on an email we sent you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and cookies).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, and are not responsible for the policies or practices of any third parties. For more information, see the “Third-Party Websites and Links” section below.

How We Use Your Personal Information

To provide products and services. We use your Personal Information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipments, facilitating any returns and exchanges and enabling you to post reviews.

Marketing and Advertising. We use your Personal Information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. This may include using your Personal Information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention. We use your Personal Information to detect, investigate or take action in response to possible fraudulent, illegal or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

Communicating with You. We use your Personal Information to provide you with customer support and to improve our Services. This is in our legitimate interest to respond to your needs in a timely manner, provide you with effective services and maintain our business relationship with you.

Third-Party Websites and Links

Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information on those websites. Information you provide in public or semi-public areas (including information you share on third-party social networking platforms) may also be viewed by other users of the Services and/or users of those third-party platforms without restriction on their use by us or the third parties. Our inclusion of such links does not in itself imply our endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not communicate sensitive or confidential information to us using unsecured channels.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in specific circumstances, and in some cases we may deny your request as permitted by law.

Right to access/knowledge. You have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.

Right to erasure. You have the right to request that we delete the personal information we hold about you.

Right to correction. You have the right to request that we correct inaccurate personal information we hold about you.

Right to portability. In certain circumstances and under certain exceptions, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.

Restrict processing: You have the right to ask us to stop or restrict our processing of your personal information.

Withdraw consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Appeal: If we refuse to process your request, you have the right to appeal our decision. You can make an appeal by responding directly to our refusal.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these emails at any time using the opt-out options displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights wherever noted on our website, or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will ask the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information to countries outside of your country of residence, including the United States. Your personal information is also processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authorities, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any available rights, please send an email to [email protected]